Sultan Store

To Avail Sultan Store's Services, a visitor must agree with our terms & Conditions

Terms & Conditions

          As people knows, SultanStore.PK is one of the best online shopping Store of Pakistan, our place is the top marketplace and has best Terms & Conditions, Please read carefully and need to agree.

  1. Meanwhile, you access and use the Services, you must register for SultanStore.PK (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Afterwards, Management of Sultan Store may then reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
  2. You must be the older of: (1) 18 years, or (2) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.
  3. You confirm that you are receiving any Services provided by Sultan Store for the purposes of carrying on a business activity and not for any personal, household or family purpose.
  4. If any product lies under warranty then warranty period must be mentioned in product description, otherwise by default all products are out of any warranty converge.
  5. You acknowledge that Sultan Store will use the email address you provide on opening an Account or as updated by you from time to time as the primary method for communication with you. You must monitor the primary Account email address you provide to Sultan Store and your primary Account email address must be capable of both sending and receiving messages. Your email communications with Sultan Store can only be authenticated if they come from your primary Account email address.
  6. You are responsible for keeping your password secure. Sultan Storecannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
  7. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
  8. A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of Sultan Store may result in an immediate termination of your Services.
  9. Sultan Store have authority to change buying and selling policies, so before order any item you first read our polices.
  10. Your order will reject if: (1) Item is out of stock 
  11. Content submission; Sultan Store allows users to submit and share comments, feedback, submissions, suggestions, questions, reviews, and other content through Sultan Store’s website.
  12. As the owner of an ecommerce store, you likely have unique items, designs, content or other proprietary rights that you want to protect. You can do this with a properly written clause dedicated to establishing your Intellectual Property Rights.

Order delivery

  1. We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address. Please note that we deliver goods only to specified regions within Pakistan. Delivery times will be agreed with you at the time of placing your order / can be differ due to any external reason.
  2. Delivery will be made to the address specified by you on the completed order form.
  3. All goods must be signed for on delivery by an adult aged 18 years or over. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the rider / delivery agent will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery.
  4. At the time of delivery, you are requested to check your order thoroughly. In case you find the products not fresh and up to the mark you may return the product to our delivery guy.
  5. Delay in Delivery; We at Sultan Store are working continuously to avoid any delays. While there is no delay expected as of now, some orders might be affected based on surge of orders, for which we urge our customers to bear with us. Our team will keep you informed as needed. Your support and understanding will be highly appreciated.

EXCHANGE POLICY

  1. If your product is damaged, defective, incorrect or incomplete at the time of delivery please file an exchange request via contact us form on the website within 5 days after receiving of an item..
  2. In case of return there should be a valid reason as mentioned in return policy, specially change of mind never applicable for return a product.
  3. Cosmetics are non-exchangeable products.
  4. Delivered product is damaged (physically destroyed or broken / defective (dead on arrival).
  5. Delivered product is incorrect (presentation different on website) / missing parts.
  6. Size and color issue in delivered products especially in Men / Women shirts, shoes. Kids shoe size.
  7. The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
  8. The product must include the original tags, user manual, warranty cards, freebies, and accessories.
  9. The product must be returned in the original and undamaged manufacturer packaging / box. It must be returned in the same condition with the return shipping label attached. Do not put tape and stickers on the manufacturer’s box.
  10. Note: If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  11. Please fill the form in contact us page to request refund within five days after delivery of item.

Payment Methods

  1. Online Payments; We have a wide range of online payment options, whether it’s your Jazz Cash mobile, Bank account, Easy paisa, we have you covered.
  2. Cash on Delivery (COD); don’t want to pay online, pay via cash instead. We can come collect right on your doorstep. Your ease is our key performance indicator.

Cancellation of Order

  1. You can cancel your current orders before processing for shipment from your account section. You may receive a confirmation call from our shipment section pre to precede your order. Once your order goes to proceed for shipment then your order cannot cancel or exchange. Alternatively you can call our Customer Services department for further query.

Privacy and Confidentiality

  1. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your personal detail in the manner set out in this Privacy Policy.
  2. Authority will only collect your personal data when it will be necessary.
  3. Sultan Store will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
  4. Author may collect various pieces of information if you seek to place an order for a product with us on the Site.
  5. Sultan Store can collect and process your data for order processing purpose. Afterwards, authority will send you confirmation email according to security procedures.
  6. Authority will take care of your personal data, which is given by customers during order confirmation. Sultan Store is an amazing online marketplace where your private information will be totally secure.
  7. Afterwards, when you give your personal details during order process for instance to supplier. Then you must inform us in case of any changes in details and must only submit to our website.
  8. For any competition Sultan Store use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
  9. In case of website sell or part their business, your every private data for instance credit card information etc. is secure under our authority’s security procedures.
  10. Sultan Store has in place appropriate technical and security measures to prevent unauthorized access to your information.
  11. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
  12. Authority is responsible if customers request to access personal data. Afterwards, You have the right to require us to correct any inaccuracies in your data free of charges.

 COVID-19 SAFETY MEASURES

  1. Avoid shaking hands
  2. Maintain a safe distance from the delivery agent at the time of order receiving and payment
  3. Always wash your hands / sanitize before and after receiving your order.

 Where and how to ask questions or file complaint?

If you require further information about our Privacy Policy, please go to the help section of the web site where FAQ’s are answered. If you require more information please go to the Contact Us section of the web site and send an email or call our customer care representative.

Our complaint resolution time is within 5 working days. This may vary depending on the nature of complaint and solving the complaint.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

Our Website: www.sultanstore.pk       Help Line No. +92 331 680 5071

 

 

Thank You for Visiting Sultan Store.

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